Refund Policy

As Metro Signer provides digital services and document processing, refunds are generally evaluated on a case-by-case basis. We strive for transparency and fairness in all our billing practices.

• Refunds must be requested within 14 days of the original purchase date.
• To be eligible for a refund, your usage of the premium features must fall under our fair use minimums (e.g., you have not executed a large volume of signatures prior to the refund request).
• Subscription renewals are generally non-refundable unless canceled prior to the renewal date.

We may grant refunds under the following exceptional circumstances:

• Service Unavailability: If you experience significant, documented downtime that prevents you from using the core features of the platform.
• Billing Errors: In the event of a duplicate charge or an incorrect billing amount due to an error on our part.